10: NON-NEGOTIABLES - You and your customers are both suffering, so it’s time to make some serious investments.
8-9: BURNING HOT - These items really need to be on your short list of problems to tackle.
6-7: NICE-TO-HAVES - If you can summon the resources and don’t have more pressing concerns, add these to your list of priorities.
1-5: BACKBURNER - These items may become important someday, but you can probably put them on ice for now.
0: NOTHING TO DO - Wow! Either you wrote down the wrong number, or you legitimately have nothing to worry about.
CUSTOMER HOT BUTTONS
Regardless of your overall score, keep in mind that these are the things that your customers will want you to fix first.